Use Case: Audit with SCSM – extremely fast thanks to Operaio SCSM Archive

Management Summary: An internal or external audit usually means a lot of excitement, as the right information must be found within a short time. If this should be done with ...

Asset Management as ITIL 4 Practice

Management Summary: Since ITIL 4, the topic of IT Asset Management has been given significantly more importance with its own practice. An IT organization can only manage the existing assets ...

Replace Service Manager Console with Analyst Portal

Management Summary: Is the SCSM console causing you trouble? The analysts complain about bad handling and lack of performance when working from the home office? The Operaio ITSM Portal offers ...

Search in SCMS à la Google-style

Management Summary: Analysts often complain that existing information in Service Manager is difficult to retrieve. Resolution texts from old incidents could be very helpful and speed up end-user support. The ...

Helmet on!

Translated from the Italian language Operaio means "the worker". Our name is also reflecting our philosophy. We see ourselves as your IT-Service Management support at eye level in the areas ...

Release Reporting Dashboard

Today we are releasing the Reporting Dashboard. It completes the Operaio SCSM archive, which was launched in October. The web-based Reporting Dashboard gives you in the default configuration an overall ...

SCSM Tools from Systems-Intelligent

Recently, we came across the company „Systems-Intelligent“, which, like us, develops tools for the Service Manager. We are convinced that these SCSM tools would also facilitate the daily work of ...

Operaio Productivity Pack Software Update Summer 2021

Today we are releasing a new feature as part of the Operaio Productivity Pack. It is called Smart Auto Close and complements the System Center Service Manager. Do you want ...

Operaio ITSM Portal Update Summer 2021

Exciting new features are coming with the Operaio ITSM Portal Update in Summer 2021. We are delighted to give you an overview in this article. Mit dem Laden des Videos ...

Operaio Productivity Pack and Asset Management Software Update Spring 2021

New: Excel Add-In for SCSM! We are expanding our extensions, called Operaio Productivity Pack, around System Center Service Manager and are releasing the Excel Add-In for SCSM today. The Operaio ...