Our services are designed to support you in your daily operational tasks in the ITSM environment. Our service model is flexible and can be tailored to your individual needs. We are at your side, be it in an advisory, supportive or even exceptional situation.

We offer our services for the following products:

We offer the following services:

Consulting Service

Are you looking for the most efficient solution to integrate Microsoft products into your everyday work? We are happy to support you with our consulting services throughout the entire lifecycle of your products. We provide consulting support for the purchase of the right products, the corresponding architecture and the appropriate licensing. Do certain processes or business requirements change over time? This is no problem either. We provide you with the tools adapted to your needs and train you accordingly in their use.

Operate Service

With the Operate Service we take care of the daily tasks that arise when using the various tools. You have installed a new tool and at the beginning you have difficulties in using it or you simply don’t have the time to do this task yourself. We are happy to prioritize and realize the work for you.

Support Service

Your workflows no longer work as they should? The Service Manager console no longer responds? We help you with our support service promptly and competently. Using our ticketing system, you can inform us of your problem directly and in an uncomplicated manner, whereupon we will take care of the solution immediately.

Update Service

With our update service, we ensure that you can look forward to each update cycle without worries. We coordinate, plan and then carry out the update. Be it overnight or over the weekend, so that your business continues to run without problems. We make sure that every workflow and every application works with the new version.

Develop Service

Over many years of consulting and project support, we have developed a wide range of tools to meet the diverse needs of our customers. Within the Develop Service we offer you customized solutions and extensions for your Microsoft Service Manager. Do you need a tool that is individually tailored to your needs? We build it for you.


Specific needs require specific solutions. We can help you choose the right service, customize it to your needs, or develop a completely unique solution for you.

About Us


Founded as a spin-off of itnetX (Switzerland) AG, customer satisfaction has been our top priority since the beginning of Operaio GmbH. Therefore, we continue our product portfolio around the System Center Service Manager from Microsoft, improve it continuously and want to offer our customers software, as well as service, with good quality. In doing so, it is important for us to be in constant exchange with our customers and to include their needs in the further development of our software products.

As a company, we act flexibly like a start-up thanks to our size, but at the same time we bring years of experience in the field of IT service management.

Translated from Italian, Operaio means ‘worker’. Our name also corresponds to our philosophy. We see ourselves as your IT service management support at eye level in the areas of consulting, development and operation. Thanks to our customized products, we help you increase the efficiency in your company and make your daily work easier – whether in Switzerland or around the world.


Our Values

Marcello Rosenberg

Partner | Head of Professional Services

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Adrian Probst

Partner | CEO

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Raphael Krebs

Partner | Head of Development

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Dario Rosenberg

Trainee DevOps Engineer


Anton Gritsenko

Lead Developer

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Lilian Kha

Recruitment Consulting

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