Author: Operaio

For more than 5 years we have been working closely with Raphael Krebs and have successfully achieved many successes and challenges together. Now we are welcoming Raphael to the board ...

Management Summary: A self-service portal for end users needs to be perfectly aligned with them or respectively the customer needs and easy to use. To make this possible we have ...

Management Summary: Service Manager offers an almost endless multitude of application possibilities that our customers take full advantage of. Among the results of this are a wide variety of requirements ...

Management Summary: The data retention setting in SCSM is one of the decisive factors for the performance of the Service Manager in operation. The acceptance and satisfaction of the analysts ...

Management Summary: An internal or external audit usually means a lot of excitement, as the right information must be found within a short time. If this should be done with ...

Management Summary: Since ITIL 4, the topic of IT Asset Management has been given significantly more importance with its own practice. An IT organization can only manage the existing assets ...

Management Summary: Is the SCSM console causing you trouble? The analysts complain about bad handling and lack of performance when working from the home office? The Operaio ITSM Portal offers ...

Management Summary: Analysts often complain that existing information in Service Manager is difficult to retrieve. Resolution texts from old incidents could be very helpful and speed up end-user support. The ...

Translated from the Italian language Operaio means "the worker". Our name is also reflecting our philosophy. We see ourselves as your IT-Service Management support at eye level in the areas ...