Smart Auto Close complements System Center Service Manager (SCSM) by automatically closing different work item types after a defined number of days.
Description
Do you want to automatically close different work item types after a specific number of days so that no more changes to the ticket are possible? Smart Auto Close handles this process fully automatically. With a collection of workflows that are configurable, the individual work item types can be automatically closed as needed.
Features
- Auto Close Workflows for Incidents
- Auto Close Workflows for Problems
- Auto Close Workflows for Service Requests
- Auto Close Workflows for Change Requests
- Auto Close Workflows for Release Records
- Automatic creation of an “Implementation Result” depending on the work item type
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