The SMA Connector for System Center Service Manager (SCSM) allows you to automate specific activities from a work item using an SMA Runbook. This works in the same way as the out of box SCORCH Connector, but allows you to use the newer SMA automation platform.

  • Used to trigger an SMA runbook for process automation.
  • New activity type that can be integrated directly into processes (e.g., service or change requests)
  • Checks the status of the triggered runbook and updates the status in the Service Manager