Send Mail for System Center Service Manager allows analysts to send emails with questions or informational messages about tickets they are working on.
The extension is integrated into the SCSM console task pane as a separate task for the Incident, Problem, Service Request, Change Request, Release Record and Activity forms. Send Mail allows you to quickly and easily send emails from the console to one or more recipients – including attachments.
- Quickly and easily send emails to end customers or suppliers directly from the SCSM console or via the ITSM portal
- Send emails with attachments and images
- Works for all work item classes
- Automatic adjustment of the work item status after sending an e-mail
- Automatic resolution of the work item after sending an e-mail
- All e-mails are stored in the activity log and are traceable