Automation & Standardization
Under Control -
More Focous on Your Core Business
Focus on your core business and your talents. With us, you keep full control over the automation and standardization of your IT environment - freeing up time and energy for what truly drives your success.
We work diligently in the background, delivering unique, tailored solutions that make your IT environment more efficient. Take charge - and leave nothing to chance.
Our services
Discover
The Discover Service by Operaio combines ITSM assessment, service management tool evaluations, ITIL practice guidelines, and requirements analysis. The goal is to determine the maturity level, evaluate suitable tools, define ITIL-compliant guidelines, and systematically capture requirements. This creates a solid foundation for a forward-looking strategy.
Unleash
The Unleash service by Operaio covers service management tool implementations, project management, service automation, and interface development. We deliver tailor-made solutions, automate workflows, and integrate systems seamlessly. With solid project management, we ensure efficient execution and maximum impact in service management.
Enable
The Enable Service by Operaio empowers teams through targeted training: Agents receive hands-on introduction on tool usage, while end users are onboarded efficiently. In addition, we also offer ITIL training and interactive ITSM simulations. This creates knowledge, acceptance, and confidence - laying the foundation for the successful operation of your service organization.
Maintain
The Maintain Service by Operaio ensures the long-term operation of your service management solution. Through health checks, operational support, and targeted continual improvement, we continuously optimize processes and tool usage.
Your solution remains efficient, stable, and future-proof – without tying up your internal resources.
Our products
SERVALX
SERVALX is a powerful IT Service Management (ITSM) and Enterprise Service Management (ESM) solution from Switzerland. It offers comprehensive features for service processes according to ITIL, high flexibility, and powerful automation. Ideal for organizations seeking a customizable, data protection-compliant solution with Swiss quality.
Power Platform
The Microsoft Power Platform is a low-code platform for digitizing business processes. With Power Apps, Power Automate, Power BI, Power Pages, and Power Virtual Agents, you can develop apps, automate processes, and intelligently analyze data – flexibly, scalably, and seamlessly integrated.
Azure DevOps
Azure DevOps is Microsoft's comprehensive platform for modern software development. It combines planning, code management, build pipelines, testing, and releases in a single tool—ideal for teams that want to develop and deploy agilely, collaboratively, and efficiently. We implement our products using Azure DevOps, ensuring automated and organized deployment.
ITIL
ITIL (Information Technology Infrastructure Library) is the globally recognized framework for IT service management. It provides proven best practices for the design, implementation, and continuous improvement of IT services. ITIL helps organizations align their IT processes efficiently, customer-centrically, and business-oriented – for greater quality, transparency, and value creation.
Titanic ITSM
Titanic ITSM is an interactive business simulation that brings IT service management to life in a playful way. Participants assume roles in a fictitious organization and apply ITIL principles in realistic scenarios. This provides a practical understanding of context, processes, and improvement opportunities, strengthening their understanding of ITSM.
Our team
To achieve excellence, we bring together a diverse group of passionate professionals. Get to know the people who drive Operaio forward.
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contact
The Operaio Story - More Focus on Your Core Business
Focus on your core business and your talents. With us, you keep full control over the automation and standardization of your IT environment - freeing up time and energy for what truly drives your success.
We work diligently in the background, delivering unique, tailored solutions that make your IT environment more efficient. Take charge - and leave nothing to chance.
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"Operaio" is Italian for "the worker" – and that's exactly what defines our mindset: We see ourselves as a reliable, hands-on partner at eye level, supporting you across the entire value stream. Our goal is to continuously increase efficiency in your organization and celebrate shared success together – through solid service management and strong partnerships with tool vendors and best practice publishers.
Competence
We maintain the highest level of professional expertise through ongoing training of all our employees - delivering competent, value-driven consulting to our clients.
Innovation
By actively participating in community events and keeping up with current trends, we are always equipped to deliver innovative services tailored to our client's needs.
Reliability
As a small company with a compact team, we stand by our word. We act deliberately and responsibly - and can respond quickly when it matters most.
Passion
We love what we do! Our company history speaks for the passion we bring to ITSM - and you'll feel it from the very first interaction.
Loyalty
We see ourselves as a loyal and trusted part of your organization. Open and transparent communication, along with long-term relationships, are the heart of how we work.
What Our Clients Are Saying
Discover How Operaio’s Expertise and Tailored Solutions Have Transformed Businesses Across Industries
Operaio helped us streamline our IT
Operaio helped us streamline our IT processes with tailored solutions, making our operations more efficient and cost-effective. Their expertise is invaluable.
Sarah Miller
TechSol Innovations
Boosted Productivity Across Teams
Partnering with Operaio was a game-changer. They quickly understood our needs and delivered scalable IT solutions that boosted productivity across teams.
Daniel Fischer
NexaCore AG
Proactive and reliable support
Thanks to Operaio, we optimized our digital infrastructure without disrupting daily workflows. Their proactive approach made a real difference.
Marco Weber
Helix Group
Seamless System Modernization
We relied on Operaio to modernize our systems. Their professionalism and technical insight exceeded expectations. We're now running smoother than ever.
Laura Benz
Innovatech Solutions