Today we are releasing a new feature as part of the Operaio Productivity Pack. It is called Smart Auto Close and complements the System Center Service Manager.
Do you want to automatically close different work item types in System Center Service Manager after a specific number of days so that no more changes can be made to the ticket? Smart Auto Close takes over this process fully automatically. In this video Raphi, our Product Owner, explains the feature in detail. You can find step-by-step instructions as documentation here in the User Guide together with the Release Notes.
The Smart Auto Close can be downloaded by all customers who have a Productivity Pack licence as well as an active Maintenance & Support contract.
For all others there is the possibility to request a trial version and/or a quote from us in the portal under Software Marketplace Request.