Operaio ITSM Portal Update Spring 2021

In this article we present the new features that come with the Operaio Software Release Spring 2021. The software release refers to the Operaio ITSM Portal, which provides an alternative to the self-service portal of System Center Service Manager (SCSM).

0:00​ Introduction

02:44​ Announcement Improvements

06:35​ Read only prompts

09:32​ User Picker

11:47​ Attachements Settings

13:22​ Form Filling Activity Form

13:53​ Convert Incident to Service Request

18:09​ Remove Sidebar

19:25​ Outro

In the video, Raphi, our Devops Engineer, explains the latest features coming with the Operaio software release in spring 2021. Do you want to download the latest version of your Operaio software? You can find it in the Operaio ITSM Portal under Software Catalog – My Software. A complete list of changes that take place with the release on March 1 can be found here in den release notes.

A detailed description of some individual features can be found in our Administration Guide or directly in the links below.

• Announcements
• Read only prompts
• Convert Incident to Service Request and vice versa